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Why Register?
How to begin shopping
How to order
International Orders
Return Policy
Privacy Policy
Secure Shopping
Shipping
Payment

Why Register?

Why spend time typing if you don't have to? By automating part of the checkout process, you can spend more time planning your next project, taking long bubble baths, or even…shopping!! Registration is quick and as simple as entering your name and address, and selecting a password and user ID. That's it!
Then, next time you visit Original Ritchie, just type your password and ID on the registration page and your Billing and Shipping information will automatically be filled in!

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How to begin shopping

To begin shopping click on a category in the menu located at the TOP of every page. Once you have selected a category, you will see a number of small images, or thumbnails, on a page. Clicking on the thumbnail of your choice will bring you to the Information about the product page. In the product information page, to view a larger image of product, just click on the image. Enter the quanity number you wish to purchase, then click ADD TO CART. You can add multiple items to your shopping cart just by repeating these steps.

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How to order

Once you have added items to your shipping cart, you may modify the quantities or remove an item. To modify the quantity, simply type a new quantity and click the Update Order button. Check the box to the left of an item to remove it and click the UPDATE button.
When you are ready to check out, click the CHECKOUT button at the bottom of the shopping cart page. You will be directed to the Registration Page.
If you are a new customer, click CONTINUE. Enter all of the *required information, and click CONTINUE. Click CONTINUE again, select the billing method, click CONTINUE.
If you are a returning customer, enter your Email address and Password, then click CONTINUE. Review your shipping and billing information to ensure it is up to date, then click CONTINUE.
Type in your name, enter your card number and expiration date and click CONTINUE. Review the information, then click CONFIRM ORDER button at the LOWER RIGHT CORNER of the page. You get a page that states YOUR ORDER HAS BEEN PROCESSES! Click the CONTINUE button then LOG OFF when you get to the home page.

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International Orders

Original Ritchie ships to most countries. Our shipping rates are based on the amount of the order. Because it is so difficult to determine exact shipping costs based on an order total, the shipping charge that is applied to your order at the time of checkout may be a little higher than necessary. We will refund the difference to your charge card if the shipping+handling costs are less than anticipated. Also, if the costs are much more than anticipated, we will e-mail for permission to charge an additional amount (although this usually doesn't happen very often).

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Return Policy

Original Ritchie is committed to providing excellent customer service and top quality products. If you are not satisfied with our products or service, please do not hesitate to let us know. If we have shipped a defective or incorrect item, please contact us within 3 days of receipt and we will gladly arrange for a refund or exchange.
We sincerely hope your shopping experience with Original Ritchie has been positive and that you are pleased with your purchases. If, however, you would like to return an item for reasons other than defect or error, we will need to charge a 10% restocking fee to cover our processing expenses. Please note that all returned items must be in the original, unopened condition.

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Privacy Policy

Original Ritchie protects your privacy by not sharing any information with another party, ever*! Not only do we not sell or share information about you such as your name, address, e-mail address, or credit card information, this data is also safeguarded through our advanced encryption technology. *However, we do reserve the right to release information to law enforcement agencies regarding any activities that are deemed to be unlawful*. Read about our Security in the next section (below).

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Secure Shopping

RitchieValens.com employs Secure Sockets Layer (SSL) state-of-the-art technology that provides a secure environment when you use credit cards or make other financial or confidential transactions over the Internet. In a nutshell, SSL allows a secure connection between your web browser and our server. It provides protection against eavesdropping, tampering, and forgery by establishing a secure link, or "pipe" across the Internet to protect the information being sent and received. This allows you to shop with the confidence that your online purchases will be conducted at the highest level of security and that your information will be kept confidential. Financial institutions use SSL in online banking to secure the transmission of your PIN number and other confidential account data. We recommend that you stay current with the latest releases of your browser software to ensure that you are always operating with the greatest security from your end. You can download updates for free from Firefox' web site at:
http://www.mozilla.org/en-US/firefox/new/, google's web site http://www.google.com/chrome, or Microsoft's site at http://www.microsoft.com/windows/ie/.
How can you be certain that your purchase at Ritchievalens.com is being conducted in a secure environment?
The secure area of the website begins after you click CHECKOUT. You will notice that a closed padlock symbol will appear in the status bar of your browser window, normally at the bottom, to inform you that SSL has been enabled.
You can relax in the knowledge that we at Ritchievalens.com have provided a state-of-the-art secure environment for the protection of your confidential credit card numbers and other information.

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Shipping

Original Ritchie offers several shipping options for your convenience. Our shipping rates are based on the order total.
Occasionally, we may need to charge an additional amount for heavier packages. If this is necessary, we will notify you by e-mail (although this usually doesn't happen very often).
When can you expect delivery of your items? We process and ship orders as quickly as possible, generally within 3 to 5 business days of receipt of your order.

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Payment

PayPal Acceptance Mark

 

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